The terms every H Removals move runs on, covering quotes, the deposit, paying the balance, cancelling, insurance and what happens if something goes wrong.
Last updated 14 September 2026
HREMOVALS LIMITED, trading as H Removals, is registered in England and Wales, company number 17128571, with its registered office at 22 Villiers Gardens, London, E20 1GW. In these terms "we" and "us" mean that company, and "you" means the person booking the move.
These terms apply to every move we carry out. Booking a move means accepting them. Nothing in them affects your statutory rights as a consumer.
We charge by the hour, with a minimum of two hours, at the rates on our prices page. A quote is based on the information you give us: the addresses, the access at each end, and what needs moving.
If the job turns out to be materially different from what you described, for example there is much more to move, or a lift is out of service, the time taken will change and so will the cost. We will tell you as soon as we see it, rather than presenting it afterwards.
Time is charged from arrival at the collection address until the last item is unloaded.
To hold a date we ask for a deposit of 20% of the estimated cost, paid through a secure payment link. The booking is confirmed once the deposit clears. Until then the date is not held.
The deposit covers the cost of holding that slot and turning other work away. Please see the cancellation section below, which sets out when it is and is not refundable.
The balance is due on completion, once everything has been delivered. We accept cash, online payment and bank transfer, and cash is preferred for local jobs.
Cancel and we refund the deposit in full. Just tell us as early as you can, so the date can go back out to someone else.
We keep the deposit. By that point the van and the crew are committed to your job and the slot cannot realistically be filled, so the cost of the booking has already been incurred.
If we arrive at the agreed time and cannot get access, or there is nobody there to let us in, and we cannot reach you, that counts the same as cancelling inside 48 hours. The deposit is kept.
We will move your booking to another date where we can, at no extra charge, and carry the deposit across. This is almost always better for both of us than cancelling, so ask.
Separately from the above, where you book by phone, email or through this website you normally have 14 days from booking to cancel and receive a full refund, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you ask us to carry out the move within that 14 day period and we do so, that right ends once the move is complete. If we have started but not finished, you pay a proportionate amount for the work done. Where this right applies it stands regardless of the 48 hour rule above.
If we have to cancel for any reason other than your breach of these terms, you get the deposit back in full.
Arranging legal parking at both addresses is your responsibility, including any bay suspension or permit the council requires. Where we cannot park close by, the carry takes longer and the move costs more.
Please make sure we can get in at both ends at the agreed time, and tell us in advance about stairs, narrow doorways, lifts, or a long walk from the road.
We cannot carry:
If we find any of these among the load we may refuse to move it, and we are not liable for refusing.
We carry Goods in Transit cover up to £10,000 for any one load, and Public Liability insurance. If the total value of what you are moving is more than £10,000, tell us before the move so the right cover can be arranged. Without that, £10,000 is the limit of what can be claimed.
Cover does not extend to:
Please check your belongings before we leave. Tell us about any loss or damage in writing, by email to enquiries@hremovals.co.uk, within seven days of the move, with photographs where you can. Prompt notice lets us look into it while the facts are fresh, and it is what our insurer requires.
Reporting later than that does not remove your legal rights, but it can make a claim harder to establish.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited by law.
Subject to that, our liability for loss of or damage to your belongings is limited to the insurance cover described above, and we are not liable for indirect losses such as lost earnings or missed appointments.
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
We give a start time and keep to it wherever we can. Traffic, weather, road closures and a previous job overrunning can all move it. Where something outside our control will delay you significantly, we will tell you as soon as we know and agree with you what to do.
If something goes wrong, contact us at enquiries@hremovals.co.uk or 07944 444491. We will acknowledge within two working days and aim to resolve it within 14 days.
Under the Consumer Rights Act 2015 our service must be carried out with reasonable care and skill, within a reasonable time, and for a reasonable price where none was agreed. If it is not, you may be entitled to have the work put right or to a price reduction. Nothing in these terms affects those rights.
Free advice is available from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may bring proceedings in your own courts.
We may update these terms. The version that applies to your move is the one published when you booked.